Airline won’t fire anyone over incident
Attorney and Daughter of United Passenger Speak3:34
An attorney for David Dao, the passenger dragged off a United Airlines flight, said at a news conference Thursday that Dr. Dao suffered a concussion during the incident and will likely sue. Dao?s daughter Crystal Pepper also spoke about the toll the incident has taken on the family. Photo: Kamil Krzaczynski/Reuters.
United Airlines removes passenger Dr David Dao from flight. Picture: AP
UNITED Airlines executives say it’s too soon to know if last week’s dragging of a man off a plane is hurting ticket sales. However, the airline’s chief executive says no one will be fired over the incident.
CEO Oscar Munoz and other executives apologised again overnight before discussing the airline’s latest financial results with analysts and reporters.
United Airlines CEO Oscar Munoz says it is too early to tell if ticket sales are suffering after widespread outrage from dragging Dr David Dao off one of its flights. Picture: APSource:AP
Demonstrators protest United Airlines at O’Hare International Airport in Chicago, Illinois. Picture: AFPSource:AFP
Mr Munoz says he takes full responsibility “for making this right” after the April 9 incident aboard a United Express plane in Chicago where Dr David Dao was asked to give up his seat for staff and was dragged off the plane when he refused.
Mr Munoz said the airline will have more to say later this month after it finishes a review of its policies on overbooked flights.
United Airlines has been struggling to repair their corporate image. Picture: GettySource:AFP
It came as the airline took its signature ice cream sundaes off its first class menu after a passenger found a shard of glass in one.
“We have temporarily suspended premium cabin sundae service while we review this matter further. In the meantime, we are serving pre-packaged ice cream cups and mousse,” a spokesman said.
UA 892 Incheon to SFO, business class, 747upper deck, $4,000 fare. This is what #United #Polaris calls an “Ice Cream Sundae… #munozmustgo pic.twitter.com/1YswrrUgSX
— Werner Goertz (@werner_tech) April 13, 2017
SOURCE: newsnow worldnews